FAQ
HOW DO I CANCEL MY EMERALD WASH CLUB MEMBERSHIP?
To cancel your Emerald Wash Club Membership:
- CarWash808 Express App:
- Log In/ Sign Up on CarWash808 Express App using phone #.
- Select Manage Vehicle.
- Select Edit Vehicle.
- Select Cancel Unlimited.
- OR submit a cancellation request by clicking link: https://carwash808.express/ewcm-cancellation/
*To cancel a Family Membership or Fleet Account use the link above.
For more assistance, call our Corporate Office at (808) 621-0899.
WHAT LANE CAN I USE IF MY VEHICLE HAS AN EMERALD WASH CLUB MEMBERSHIP?
As an Emerald Wash Club Member you can use ANY lane to enter the car wash. NOTE: The member’s lane is NOT an Express Lane. All vehicles are processed in order of their completed transaction.
WHAT IS YOUR COMPLIMENTARY SERVICE VACUUM POLICY?
At CarWash808 Express we offer complimentary vacuum services to all customers to use after their wash, as available. Some additional rules to follow:
- Interior use only.
- Truck beds & beds of vehicles are considered exterior and cannot be vacuumed.
- In consideration for all customers, we ask that customers use vacuums no longer than 10 minutes.
- During severe weather or heavy rain, for the safety of all customers, vacuums may not be accessible.
HOW DO I PROTECT MY CLEARCOAT?
The consistent application of PaintGuard can protect clear coated surfaces from the elements (UV rays and airborne contaminants, as well as acids from leaf stains, tree sap, bug spatter and bird droppings) all of which can burn right through clear coat and cause permanent damage. To get the most from this you’ll want to incorporate PaintGuard into your monthly car maintenance.
WHY DOES MY FINISH LOOK DULL AND STREAKY?
Streaks and dullness are generally signs of oxidation, which occur over time with exposure to sun and road oils. It’s possible to slow this process with frequent washes and applying a coat of wax at least once a year.
HOW DO I REMOVE ROAD TAR OR TREE PITCH?
It’s best to try to remove these substances while still sticky, if you’re unable to do so consult your manufacturer’s manual. Never use abrasive cleaners or pads on your vehicle surface. If you have more doubts or concerns with this get in touch with one of our experts for advice at 808-226-1840.
WILL THE CAR WASH REMOVE EGG FROM MY VEHICLE?
If you can get to CarWash808 Express before the egg dries the wash may be able to remove it. However, if you’re not able to you should consult a professional detailer as dried egg is a corrosive element which can cause great damage to your car.
WHAT’S THE DIFFERENCE BETWEEN LIQUID POLISH AND WAX?
Liquid Polish is a cleaner not a wax and will essentially tackle those stubborn stains while adding gloss and luster to your vehicle’s finish. On the other hand, wax is a protective layer that shields your car’s exterior from the elements.
WILL LIQUID POLISH KEEP THE CAR CLEAN LONGER?
No, it helps to keep the finish in its present condition while slowing oxidation.
WHAT IS LIQUID POLISH? IS IT SAFE, AND HOW LONG WILL IT LAST?
This is a two-step process that we recommend once a month or every four washes. Liquid Polish is the application of a foam polish followed by our Paint Guard and is safe for all rooftops, including vinyl and convertibles.
WILL MY BUG SHIELD BE SAFE?
We aren’t responsible for plastic aftermarket accessories as they can run into problems, especially if they have been compromised before by rock chips or stress around the installation screws. With that being said, most customers with bug shields have not run into any problems with washing before.
WILL MY ANTENNA BE OK?
We recommend that you remove all antennas before using our carwash. We will not be responsible for any broken antennas that were not removed, prior to using our carwash.
WILL A CRACKED WINDSHIELD BE SAFE IN THE WASH?
Yes, but changes in temperature can cause cracks to expand so we recommend repairing cracked windshields immediately to avoid this.
IS THE WASH SAFE FOR ALLOY WHEELS?
Yes! Our acid-free materials won’t damage your polished aluminum wheels.
IS THE WASH SAFE FOR NEWLY PAINTED CARS?
Yes, thanks to our gentle materials and cloths there is no problem. However, consult with your body shop for curing times so that your car has had time to fully cure before coming in for a wash.
IS THE WASH SAFE FOR CONVERTIBLES?
Yes, if your roof is properly latched.
CAN YOU WASH MY PICKUP TRUCK?
Most of the time, yes! However, we ask that you please remove all items from the back of your truck beforehand and to be aware that certain modifications like oversized tires, off-road tires, raised suspensions, or oversized “trailering” side-mirrors aren’t compatible with our process.
WHAT TYPES OF VEHICLES CAN YOU WASH?
We can take care of cars, trucks, and vans up to 7 feet 3 inches in height.
WHAT’S THE DIFFERENCE BETWEEN “BRUSHLESS” AND “TOUCHLESS”?
The brushless process uses the latest technology, Fiber-Soft® , which gently cleans your car with safe, biodegradable shampoos and cleaners. The touchless process employs on acid-based chemicals and high pressure water. This “no touch” method can be hard on the finish of your vehicle and utilizes chemicals that are unsafe for you, our team, your car, and the environment.
WHAT KIND OF CLEANING PRODUCTS DO YOU USE?
We are committed to using only the best for our customers and the environment. That’s why all of our products are non-acidic, non-caustic, and phosphate-free!
DO YOU CLEAN THE INSIDE OF THE CAR?
We only offer exterior services at the moment, but we do offer complimentary vacuums as available.
HOW DO YOU SAVE WATER?
Each wash by our computer-controlled system uses 30-45 gallons of fresh water per wash, which is impressive considering the average hand wash uses between 100 and 150 gallons of water. In addition, to our lower number we also use around 100 gallons of recycled water.
DO YOU RECYCLE YOUR WATER?
Yes!
